Signing In - Login, 2FA, and Password Reset

Operators sign in at the console’s login page with a username and password, or with Log In with Microsoft on accounts using Entra ID SSO. What happens after the password depends on the account’s two-factor policy.

The second factor

Accounts with 2FA enforced prompt for a second step after the password. The method is account-wide, set by an admin under Settings → Access Management:

• Email codes: a six-digit code arrives at your operator email. Resend code is available after a 30-second cooldown.
• Authenticator app: enter the six-digit code your app shows.

Checking Trust this device skips the second factor on that browser for 30 days. It is per browser, not per machine; an incognito window or a different browser prompts again.

First sign-in after the account switches to authenticator apps

When the account requires an authenticator you haven’t set up yet, sign-in walks you through enrollment: scan the QR code (or copy the key into your app manually), enter the six-digit code the app shows, and Verify & Log In.

After the code verifies, a recovery code appears exactly once. Save it in a password manager and confirm before continuing; it is the only self-service way back in if you lose the authenticator.

Lost your authenticator?

The authenticator prompt has a Lost your authenticator? link. Enter your recovery code and ScoutDNS resets the authenticator and walks you straight into setting up a new one, with a new recovery code. Each recovery code works once.

If you have neither the authenticator nor the recovery code, contact an admin on your account or open a support ticket.

Signing in with Microsoft

• On accounts using the standard SSO setup, click Log In with Microsoft on the login page. You are redirected to Microsoft and back; the first use in your Entra tenant shows Microsoft’s consent prompt for the ScoutDNS app.
• Accounts with their own Entra App Registration have a unique SSO link instead; get it from your administrator.

Which operators use SSO, and which stay on local passwords, is covered in SSO with Entra ID.

Reset your password

1. Click Forgot password? on the login page.
2. Enter your account email and Send Reset Link.
3. Open the link from your email, enter a new password (minimum 7 characters) twice, and Reset Password.

The confirmation screen reads “If an account exists for…” no matter what you enter; the form deliberately does not reveal which emails have accounts. Expired or already-used links show an Invalid reset link message with a pointer to request a fresh one.

FAQ

I signed in but landed on a page I didn’t expect. The console returns you to wherever you were originally headed before it asked you to sign in; otherwise you land on the Dashboard.

My 2FA prompt changed from email codes to an authenticator app. An admin switched the account’s 2FA method. Sign-in walks you through the authenticator setup automatically; see Two-factor authentication.

The login page ignores my light-mode preference. By design; the login page is always dark. Your theme applies once you are in the console.

Related

• Two-factor authentication (2FA)
• Single sign-on (SSO) with Microsoft Entra ID
• Add system users (role-based access)