Documentation
Troubleshooting
Fix WAN status, agent installs, HTTPS certificate errors, and more.
4 articles
- 1
Troubleshoot: WAN shows as Down
Why a registered WAN can show as Down in the ScoutDNS console: wrong/changed WAN IP, on-network DNS hijacking, ISP DNS redirection, and how to diagnose each.
3 min Updated Jan 12, 2026 - 2
Client download link not working
If the device-agent installer download fails with a 404, a broken file, or stops mid-download, here are the common causes and how to fix each.
2 min Updated Aug 23, 2025 - 3
Windows Client Diagnostic Tool
Collect diagnostic data for the ScoutDNS Windows agent: run a baseline and post-issue capture, then send results.yaml and agent.log to support.
2 min Updated Jan 26, 2026 - 4
Install the ScoutDNS root certificate
Install the ScoutDNS root cert on client devices so block pages render cleanly on HTTPS sites instead of triggering a browser security warning.
3 min Updated Dec 1, 2025